How to start a travel agency

Jimmy/ October 10, 2022/ general

Travel agencies are more about selling advice to your clients than holidays. Your customers want to be reassured about how they can hire a car, or what local customs they might need to adhere to. The difference is that the former sells the holidays, while the latter organises them. It’s possible to set up as an independent tour operator but there is a lot of competition for big firms that have the buying power to keep prices lower.

Based over three offices, Lurgan, Portadown and Craigavon, our expert team have extensive experience across the world of travel, meaning you get the best holiday, at the best price possible. Continuing professional development via training from their travel industry partners is encouraged by ABTA and the Institute of Travel and Tourism . Salaries vary greatly between agencies, with larger chains normally paying higher rates.

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All our branches are registered members of the Association of British Travel Agents and the International Air Travel Association , giving you peace of mind that your holiday is protected. TV travel shops are another area of opportunity with several of the major travel agencies having their own satellite and cable TV channels. Vacation or temporary work experience in a sales environment, as well as experience of foreign travel (e.g. as part of a gap year or summer placement) will enhance your application. The ability to communicate effectively in different languages is also helpful. An awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important. Your responsibilities will usually include the daily operational management of the agency, sales targets and development, staffing and financial management.

  • As global borders closed, even the biggest airlines have lost millions as they struggled to cope with a near-complete loss of consumers and a lack of government support outside of the furlough scheme.
  • This tends to be at head office or other relevant locations, even overseas.
  • This insurance protection has been arranged by International Passenger Protection Limited.
  • In the below guide, we’ll take you through the current rules and regulations for setting up a travel firm, as well as the highlights, the pain points, and the support that’s available.

If the travel agency is located in a call centre, shift work will usually be required. We believe no two holidays should be the same and a human touch can make all the difference. If you have an ATOL Certificate specifying an ATOL holder, you should contact that firm first. If there is no ATOL reference but an airline is identified, you should contact the airline to see if a booking has been made, and for any further details they can give you.

2 How to treat your commission

To find the contact details of all current ATOL holders check our online database. According to the 2018 Hosted Travel Agent Fee Report, the top hosted charges were for domestic air, international air, FIT , rail and air-inclusive packages. This provides good insight into how they make their money, however, surprisingly 53% of agents did not charge fees in 2018. Commission and charges aside, the agents make money through pricing up fares, commission and for the bigger agencies, compensation awarded for reaching pre-determined sales goals.

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Start up companies may wish to progress to ABTA when they are more established. Baldwins Travel is an award-winning travel agent in Kent and Sussex, recognised by the travel industry as the leading independent travel agent in the South East. We’re proud to have been awarded ‘Travel Agent of the Year – London and the South East for 14 consecutive years and to have been crowned ‘National High Street Travel Agent of the Year’ four times since 2014. Our name probably says it all, but in case there were any doubts – we’re all about beach holidays!

There is a time limit on chargeback claims – typically 120 days from the transaction processing date, or from when you expected to receive the service if it’s being delivered. Your credit card provider or bank should then provide you with the relevant forms for completion to receive your refund. Check your travel insurance policy to see hotelsaintpaulrome.com if changes and cancellation due to unforeseen events are covered. You can change your consent settings at any time by unsubscribing or as detailed in our terms. Our newsletter contains inspiration and offers to get you on the beach. Submit your email address and receive exclusive information and great offers about the Costa del Sol.

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